Your credibility depends on your commitment to the mission and to your team members.
The Goal In Mind
As the Spanish-American conflict heated up, U.S. president William McKinley wanted to secure cooperation with the insurgents fighting for Cuba's independence. In April 1898, the U.S. Army dispatched Lieutenant Andrew Summers Rowan on a mission to contact insurgent general Calixto Garcia deep in the forests of Cuba. Rowan's mission would later capture the imagination of millions through Elbert Hubbard's famous story, "A Message to Garcia." (http://www.benning.army.mil/infantry/199th/ocs/content/pdf/Message%20to%20Garcia.pdf)
Capt. Rowan's example reminds us that being dependable may require unexpected sacrifice and flexibility. When accepting an assignment or an order from a customer, keep the following three questions fixed in your mind:
- What am I promising to do? Be sure you clearly understand what expectations you have agreed to meet.
- What is the desired outcome? Your role is only one part of a bigger picture. What is it that your authority or your client wants to accomplish?
- How can I help? Though it is wise to set limitations on responsibility when you enter a contractual agreement, dependability is considering how you can go beyond the letter in order to fulfill the spirit of your agreements.